❓ Frequently Asked Questions (FAQ)
We’re here to make your shopping experience as smooth as possible. Below are answers to the most common questions we receive.
🛍️ Orders & Payment
Q: How do I place an order?
A: Simply add the items you love to your cart and proceed to checkout. Follow the steps to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we may be able to help. Please email us at [your email] as soon as possible.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We currently ship to [list countries or “most countries worldwide”].
Q: How long does shipping take?
A: Standard shipping usually takes [X–X business days] domestically and [X–X business days] for international orders. You'll receive a tracking number once your order ships.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders over $[X].
📦 Returns & Refunds
Q: Do you accept returns?
A: Yes! We accept returns within [X days] of delivery. Items must be unused and in original packaging. See our Return Policy for full details.
Q: How do I start a return or exchange?
A: Please contact us at [your email] with your order number and reason for return.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within [X business days] to your original payment method.
🧾 Product Information
Q: Do you offer size guides?
A: Yes! You can find size guides on each product page or visit our Size Guide for more information.
Q: Are your products sustainable/cruelty-free/handmade/etc.?
A: [Customize this based on your product line. Example: “Yes, our products are ethically sourced and 100% cruelty-free.”]
❓ Still have questions?
We’re happy to help! Reach out anytime at [your email] or via our Contact Us page.
✅ Tips to Customize for Your Store:
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Replace
[your email], shipping times, and return windows. -
Add or remove sections based on your niche (e.g., digital downloads, handmade items, apparel).
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Link to your Return Policy, Contact Us, and Size Guide pages if you have them.